Frequently Asked Questions

What Is Biofilm? 

Biofilm is a protective layer produced by bacteria to protect them from the environment. The thin film of semi-gelatinous substance forms colonies of microorganisms. The colony attaches to surfaces using the biofilm slime layer which aids in protecting the bacteria. Biofilm also causes dirt and allows bacteria to stick and adhere to surfaces.

This tough layer cannot be penetrated by regular soap and water. Products that claim to kill 99.99% of bacteria still leave hundreds of thousands of bacteria behind to reform because they are protected by biofilm. This bacteria secretes new biofilm and grows larger colonies. Surfaces aren’t really clean unless the biofilm is gone too.

Is Laurinex safer than ordinary cleaning products?

The Laurinex formula is qualified as EPA Safer Choice Program and USDA Biobased Certified Products. Laurinex contains 95% USDA Certified Biobased content which is derived from plants and other renewable materials. Laurinex exceeds minimum USDA Certified Biobased content for a general purpose household cleaner product category, and contains no volatile organic compounds (VOC). Laurinex contains no inorganic phosphates, no hazardous solvents, or no environmentally harmful surfactants, no hazardous air pollutants, or Toxic Release Inventory (TRI) toxic chemicals.

It is safe for use in home and office environments, indoors and out. It rinses clean with water and removes even stubborn biofilm stains without harsh scrubbing or chemical formulas. 

How do I use Laurinex? 

We recommend removing any loose dirt and debris from the surface you want to clean before using Laurinex. Shake Laurinex and apply to the surface with a sponge or streaming applicator. Avoid creating a mist. Let the product sit for 1 minute for normal applications and 2-5 minutes for heavy stains, then scrub gently with a small brush or scrub sponge. Rinse with fresh water.

Where can I use Laurinex?

Laurinex can be safely used, inside and out. Apply it to tile and grout, vinyl and wood exterior siding, carpet, as a pre-soak for laundering synthetic athletic wear and on fabric stains, on granite countertops, furniture, appliances and equipment (including brass and metal surfaces), food preparation surfaces (including cutting boards and kitchen surfaces), garbage disposals, and on outside surfaces such as concrete.

Are there any places I shouldn't use Laurinex? 

Laurinex should not be used on limestone, quartzite, unetched marble, or marble surfaces that have been coated by a chemical sealer. Avoid using on any surface where exposure to lemon juice or vinegar would be avoided as well.

What is in Laurinex?

Laurinex contains 95% USDA Certified Biobased content which is derived from plants and other renewable materials.

Distilled Water, Citric Acid, Potassium Cocoate (Coconut Soap), Esterified Laurate Mixture.

Our scented products are scented using only USDA Organic, therapeutic-grade, 100-percent pure, aromatherapy essential oils.

How can I purchase Laurinex?

You can select your purchase of Laurinex by navigating to the “SHOP” tab, and then follow the prompts by clicking on “Check Out.” We accept major credit cards such as Visa, MasterCard, Discover, and American Express, and PayPal as well.

Where is Laurinex delivered?

We currently ship anywhere in the continental United States, Alaska, Hawaii, US military installations including Guam, and Canada (for extra shipping fee). We do not ship internationally outside of Canada at this time.

Who does Ascalon use to ship and deliver Laurinex to its customers?

We exclusively use United Parcel Service (UPS) as our shipping partner. Shipping costs and delivery times use standard UPS air and ground rates and delivery schedules; and include overnight, second day, and standard ground delivery methods.

How are shipping fees determined? 

Shipping fees are calculated and charged at check out and are based on the size and weight of the order, the distance to be shipped from our warehouse, and the type of shipping service selected. 

When can I expect delivery of my Laurinex purchase? 

At Ascalon, our goal is to offer you the best shipping options, no matter where you live. Every day, we ensure that we provide the very highest levels of responsiveness to you at all times. The time frame for your order’s delivery is divided into two parts:

  • Processing time. This involves order verification, tailoring, quality check, and packaging. All orders are processed within 2 to 3 business days after the order is placed. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. 
  • Shipping time. This refers to the time it takes for items to be shipped from our warehouse to the destination. All orders are shipped using UPS as our exclusive carrier. After processing and leaving the warehouse, shipping times depend on the shipping service selected by our customer, and for standard ground service, the distance to be shipped.

Does Ascalon refund online purchases? 

All sales are final. We only accept returns for exchange of items damaged in transit. For more information about our Exchange policy, please refer to the Return and Refund Policy section in the Terms and Conditions of Use.